Help, troubleshooting and data requests.
Answers to the questions that come up most, plus how to reach a human.
Account & permissions
How do I connect my TikTok account?
Start the connection in the app. You'll be sent to TikTok's own authorization page to log
in and approve the video.publish permission. Once you approve, TikTok returns
you to the app and publishing is enabled. Your password is never seen by the app.
How do I disconnect the app?
In the TikTok app, go to Settings and privacy › Security & permissions › Manage app permissions, select Motivational Auto Post, and remove it. Access stops immediately and the stored tokens for your account become invalid.
What exactly can the app see?
Only what the video.publish scope allows: it can upload and publish video to
your account and check the status of those uploads. It cannot read your messages,
followers, analytics, or anything belonging to other accounts.
Troubleshooting
My post says it failed. What now?
The app keeps TikTok's own error reason for every failed publish. The most common causes are a video outside TikTok's allowed duration, an unsupported codec or aspect ratio, or an authorization that was revoked. Fix the underlying issue and re-run the post.
My post uploaded but isn't visible.
TikTok processes uploads asynchronously and may hold a new post briefly for review. Posts can also land as private if the connected account is restricted to private posting. Check the account's own posting permissions in TikTok first.
Publishing stopped working suddenly.
This usually means authorization was revoked, or the account's permissions changed. Reconnect the account through TikTok's authorization screen to issue a fresh token.
Your data
How do I request deletion of my data?
Email mlgprotop1@gmail.com from the address associated with your account and ask for deletion. Stored tokens and publish records for your account are deleted. Revoking access in TikTok also invalidates and removes the stored tokens.
Is my data sold or shared?
No. Nothing accessed or stored by the app is sold, rented or shared with third parties. See the Privacy Policy for the full detail.
Contact
For support, privacy questions, or data deletion requests, email mlgprotop1@gmail.com. Messages are typically answered within a few business days.